It is recommended that you remove the batteries from the remote for approximately one minute before attempting any of the troubleshooting steps included in this guide. The batteries should then be reinserted in accordance with the Polarity (-/+).
If the problem persists, we recommend that you select the best troubleshooting option based on the symptom or symptoms listed in the contents table.
Have you dropped or unintentionally sat on your remote control? We advise getting a replacement if there are obvious signs of damage or if you are unable to use the remote to control your TV.
Try these quick fixes if your TV is sluggish or unresponsive:
- Clear any obstructions obstructing the TV’s infrared receiver.
- Try closing the gap between the TV and the remote.
- After taking out the batteries and waiting a minute, replace them with the correct polarity (-/+).
- Determine if you require new batteries.
- To reset the TV’s power, unplug it for 60 seconds (or two minutes for Android TVs), then plug it back in.
- Update the TV’s software.
Depending on your model, you may need to try slightly different fixes if you have problems with voice search or commands.
When you press the MIC button, is there an amber LED visible?
- Take out the batteries, give it a minute, then replace them with the correct polarity (-/+).
- Determine if you require new batteries.
- Examine the LED once more using step [a.].
- Try pairing the remotes with Bluetooth once more.
- Set the power back to zero: Re-plug the TV power cord after unplugging it for 60 seconds (or two minutes for Android TVs).
- Update the TV’s software.
Use the smartphone’s camera to see if the IR sensor is operational if the buttons are inoperative or unresponsive.
- Turn on your smartphone’s camera.
- Next, point the remote at the camera on your smartphone and press any button.
- It functions properly if you can see a beam in the image!
Clear any obstructions obstructing the TV’s infrared receiver.
Try closing the gap between the TV and the remote.
Take out the batteries, give it a minute, then replace them with the correct polarity (-/+).
Determine if you require new batteries.
Set the power back to zero: Re-plug the TV power cord after unplugging it for 60 seconds (or two minutes for Android TVs).
Update the TV’s software.
The remote control might need to be replaced if you tried the aforementioned solutions and the problem persists.
Did naught seem to work? We have a Knowledge Base with lots of helpful advice. No matter how special your problem is, we’re sure there’s a solution there. Kindly visit our support website, navigate to the product page specific to your TV, and use the search bar to enter your issue or some keywords.
Now let’s investigate why my TV is not responding to my remote.
We advise you to try resetting the remote control before attempting any troubleshooting:
- Take out the remote control’s batteries.
- Press and hold the POWER button on the remote control for three seconds.
- Check to see if the problem is fixed by re-inserting the batteries and making sure they are inserted with the proper polarity (-/+).
- Take out the batteries once more and let them sit for a minimum of one minute if the problem persists. Next, put the batteries back in.
If you’ve followed all the instructions and the problem still persists, get in touch with us for additional assistance. You might need to replace the remote or get service.
Now let’s see what to do if the TV sensor stops working.
- Use a different device to test the remote control to make sure it is functioning properly.
- Verify that nothing is in the way of the TV sensor and the remote control.
- If the remote control’s batteries are low or empty, replace them.
- Using a gentle, lint-free cloth, clean the TV sensor located on the front of the device.
- Navigating to the menu and choosing the reset option will return the TV to its original factory settings.
- For more help, get in touch with the manufacturer or a qualified technician if none of the aforementioned solutions resolve the issue.
However, how can I tell if the remote sensor on my TV is broken?
Date of last update: May 29, 2023
Several factors can cause your remote to malfunction. Nonetheless, BATTERY, PARING, OR INFRARED SENSOR ISSUES ARE THE MOST FREQUENT CAUSES OF A TV REMOTE NOT WORKING.
While pointing the remote control at your TV, press the power button. Verify that the TV’s LED indicator is blinking. If not, there may not be enough power left in your remote’s batteries.
Make sure the positive and negative polarities of the batteries are positioned correctly.
Replace the batteries with new ones if they are correctly inserted but are still not functioning. It is advised that you swap out the batteries in pairs rather than one at a time.
In order for your Smart remote control to function properly again, it might need to be paired. The pairing pop-up window appears when you simultaneously press the Return and Play/Pause buttons for longer than three seconds.
Clear the space between your TV and remote control. Infrared signals may be blocked if there are any objects in the way of the TV receiver and the remote control. Furthermore, the signal from your remote can be interfered with by electronic devices. Try relocating any electronics that are near your TV, such as lights, radios, or mobile phones.
You can use any digital camera, including the one on your mobile device, to check the infrared signal. Once the camera is turned on, aim the front tip of the remote at the lens. While glancing at the screen of your mobile device, press and hold the power button on the remote. There will be a flash or light visible from the remote.