After inserting the replacement AirPod into the case alongside your original AirPod, shut the cover.
With the AirPods still inside, open the case, press and hold the setup button, and hold it in close to your iPhone.
The model and firmware version of your replacement AirPod must match that of your original one.
You must reset the original AirPod in order for the replacement to connect to your existing AirPod.
Close the charging case lid after inserting the new and old AirPods.
Make sure the indicator light flashes amber by opening the lid.
To make the indicator light flash white, press and hold the SETUP BUTTON located on the case’s back.
Navigate to the iPhone home screen.
Take off the cover and put the AirPods case next to your iPhone.
The AirPods must stay completely seated inside the case.
Await the occurrence of the setup animation.
Press CONNECT.
Press SKIP.
Press NOT NOW.
Press DONE.
Apple will sell you a replacement AirPod, but it won’t pair with your current AirPod by default.
If the new AirPod still won’t connect, consider doing a factory reset on them.
Unplug the AirPods from your smartphone.
After inserting your AirPods, close the case and wait at least thirty seconds.
Slide the charging case open.
Hold down the setup button until the amber flashing indicator light appears.
Re-plug your AirPods into your smartphone.
Get help from Apple if your replacement AirPod still won’t connect.
Resetting the case after unpairing and repairing the AirPods from your device will allow you to connect two mismatched AirPods to the same case.
Verify that the two AirPods are compatible with the case and belong to the same generation.
With the cover open, place both AirPods inside the charging case.
Hold down the setup button until you see a white flashing light.
Bring the open AirPods case up against your gadget.
During the setup animation, tap Connect.
Verify that both of your AirPods belong to the same generation.
If you’re unable to reset it, charge your case.
Make sure the two AirPods are fully charged.
If you’re having problems hearing one of your AirPods, clean them.
It will be a new one to replace you.
For a fee, you can swap out a single AirPod (left or right) or a charging case.
Should you possess AppleCare+, replacing one or both AirPods—with or without a charging case—will only cost you a single incident fee.
All fees are payable in US dollars and are taxable.
If we must ship your AirPods, there will be an additional shipping charge.
For a year after the date of purchase, the Apple Limited Warranty protects your AirPods and any Apple-branded accessories that are packaged with your device against manufacturing defects.
In addition to the rights granted by consumer law, we also offer our warranty.
